By JoAnn Goerdt as told to Sarah Hubbard
David brought three letters in to IC Compassion about his electric bill and wanted help understanding them. He didn’t understand the timing of the payments, the down payment, or the consequences of making a late payment. In addition, David wasn’t familiar with the postal service in the United States. He didn’t know that letters needed stamps, which would seem like common knowledge to people who have lived in the United States their whole lives.
I worked with David to help him understand the letters and bill payment process. During that time, I could see that he was embarrassed to ask for help but I also saw his courage and determination. He trusted me enough to help him solve the issue. It was clear that David wanted to learn by the way he asked for instructions to be repeated until he understood them and could explain them back to me. Even though you could tell he was frustrated, he was patient with himself and with me while we worked through the process together.
David has become knowledgeable and confident about the process of making and mailing payments. Because of this, he is becoming more self-sufficient. We greet each other with a knowing smile, but don't have to mention previous circumstances again. I feel that David and I have become friends and he would feel comfortable asking me for help in the future or recommending me to his friends if they need any help transitioning to the U.S, culture.
About the Blog
The service members of RefugeeRISE AmeriCorps have compiled stories of success during their membership. This blog was created with the intent of sharing these valuable stories with the public.